ATRADIUS – Cost coverage: Advice and FAQs
Atradius offer their advice and answer FAQs about their cost coverage.
We want to help you provide the best service and advice to your customers. The below advice offers the key answers to some Frequently Asked Question regarding cost coverage.
How does contribution to collection costs work?
When you place a case with Atradius Collections, the claims examiner will run a preliminary cost assessment to determine the coverage percentage. This will be confirmed in writing to you around 5 days after placing the file. Once a fee is raised and invoiced the claims department will attribute their coverage.
You will receive a three page invoice which includes details of the original costs from Atradius Collections, a covering letter confirming the amount the policy contributed and the amount you are being asked to pay.
If you have any questions on receipt of an invoice please contact the Customer Service Team on 03306780221 who will be able to assist you.
What happens if a case is disputed?
Costs incurred to resolve a dispute are not covered by the credit insurance policy. On receipt of a dispute from a buyer, we will advise the claims examiner. This usually leads to the liability being deferred and costs coverage being set to zero. You will have the opportunity to close the file at this stage, however if you chose to keep the file with Atradius Collections our tariff below will apply.
Once there is an accepted debt or a final judgment in your favour the claims examiner will review the contribution and may cover the costs going forward from that date.
What happens if you have some uninsured debts that that are not covered by your policy?
We would be more than happy to assist you with your past due debt whether the buyer is covered or not. The collection rates remain the same regardless of coverage. The only difference would be that the collections fee would not covered by your policy and you would be invoiced for our fee.
Download our Welcome Pack and dispute advice below for more FAQs!